Frequently Asked Questions (FAQs) about Natural Gas
Is City of Mesa
natural gas available in my
area?
Contact our Gas
Engineering Division at (480) 644-2509 to determine availability
in your area.
How much does it cost
to get gas service
run to my home?
Typically if there is an existing City of Mesa
natural gas main adjacent to your home, there is no
charge to you when you are installing two major gas
appliances.
Contact our Gas Engineering Division at (480)
644-2509 to discuss your service needs and
requirements.
When will my new
gas
service line be installed?
Once you have requested a service line to be
installed, the gas line installation will be
scheduled to be completed within ten working days.
If after ten days the installation is not completed,
you may contact (480) 644-4500
to check the status of your request.
How do I set up a new
gas account? Transfer my
account? Close my account?
Contact Customer Service
at (480) 644-2221, visit one of their offices at 55
N. Center or 6935 E. Decatur, or visit their
Web
site.
Will there be a
deposit for utility service?
Our Customer Service Department will be able to
determine if a deposit is required. Please
contact them at (480) 644-2221, visit one of their
offices at 55 N. Center or 6935 E. Decatur, or visit
their Web site.
Will the City of Mesa
light my gas pilot light?
The City of Mesa currently offers a courtesy
pilot light service and appliance safety inspection
for gas customers. This service is provided as
time permits and includes lighting the pilot and an
inspection of the gas appliance to check venting,
location, and any abnormal operating conditions.
Please contact Customer Service at (480) 644-2221
for this service.
What does
gas smell like?
Natural gas is colorless and odorless. An odor
similar to "rotten eggs" is added to our gas as a
safety measure to assist in detecting even the
smallest leaks in appliances, house piping, or the
distribution system.
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Who do I call if I
smell gas?
If you smell gas go to a safe location and call
the City of Mesa at (480) 644-4277 (GASS). If
you have a gas
emergency contact (480) 644-4277 (GASS) or 911.
How do I know if I
have a carbon monoxide
(CO) problem in my house?
Please review our
Carbon Monoxide Safety Page.
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Who do I contact if I
am experiencing problems
with my gas appliances?
If you are experiencing problems with your gas
appliances (i.e. yellow flame, smell gas, no gas), contact (480) 644-4277
(GASS). A technician will
be sent out to check your appliance and conduct a
safety inspection. This is a twenty-four
hour emergency service.
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Can I add more
gas appliances inside
my home?
Prior to adding additional gas appliances to your
home, contact the City of Mesa's Building Safety
Division at (480) 644-4273. They will determine if
your meter is properly sized to handle the
additional load. In the case that your meter
needs to be upgraded to a larger model, we will
schedule an appointment with you to set a larger
meter at no charge to you. Building Safety
Division will also determine if you have an excess
flow valve and if it needs to be upgraded.
The gas meter and excess flow valve installed at
your house was sized based on the homes gas
appliance load. If you add additional gas
appliances such as a barbeque, pool/spa
heater, or fire pit, the additional gas appliances
may make your total gas demand too high for your
current meter and may affect the operation of your
excess flow valve.
What is an Excess
Flow Valve (EFV)?
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Can I get a
rebate
for a new upgraded gas appliance?
Mesa offers some rebates for gas appliances.
Contact Utilities Marketing at (480) 644-3683, for
more information. You can also download the rebate
application on our Web site.
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Will the City
install
and connect my new gas appliance?
No. Our staff is not allowed to
connect/disconnect appliances. We can light the
pilot and perform a safety check on connection.
Contact (480) 644-3488.
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Is my
bill too high?
For questions about your bill you will need to contact
Customer Service at (480) 644-2221.
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If I want to install
a sprinkler system or plant a tree in my yard who
can I call to find out where my utility lines are?
Prior to starting any digging project, you will
need to contact the Arizona Blue Stake
Center to have underground utilities marked.
Call 811 two days prior to digging. It's
not only a free service, it's the law.
For more information on Arizona's "Call Before
You Dig" program, visit our "Call
Before You Dig" Web page.
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Are there any
educational programs or information designed for
citizens, children, or media to learn more about
natural gas?
The Gas Division offers several different
educational programs. We have a
kids
interactive website for children grades 3 - 7,
we have a school
presentation (5th grade), and we are available
to do natural gas safety presentations to citizens.
We also participate in several
community events
throughout the year.
To schedule a natural gas safety presentation or
have us participate at your event, please contact Jennifer Codd at (480)
644-4795, or email at: jennifer.codd@cityofmesa.org.
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Are there
jobs
available in the Gas Division?
For information on current job openings at the
City of Mesa, please visit the City's Personnel
site at
http://www.cityofmesa.org/jobs/ or visit our
Personnel office at 200 S. Center Street Bldg. 1.
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