My Utility Account
The City of Mesa will be
performing required maintenance on our utility billing system
Sunday May 20th starting at 1:00 am. During this time both
My Utility Account (web access) and our automated phone system
will be unavailable for payments and other account inquiries.
The system will once again be available for use starting Monday
May 21st. Thank you for your patience and we
apologize for any inconvenience you may experience.
Furlough Rate Program
Information
My Utility Account provides online access at your convenience. You can
view timely financial and consumption information and take advantage of the
following services:
- Pay Your Utility Bill
-
Register here if you are a first time visitor to My Utility Account
- Pay your utility bill with a credit card or bank draft -
one-time or recurring
- View your utility bill, current balance and due date
- Access your billing history, payments, and charges
- Update or add your phone number and/or e-mail address
- View historical consumption data
- New! E-notification: Change your billing notification
(receive your bill electronically!)
More
information...
- Submit
online
requests such as:
- Cancel or add additional utility service
- Change your utility billing mailing address
- Request large print bills
- Solid Waste requests
- Budget
billing
- Select
due date
- ABC
Donation Program
- Provide feedback on My
Utility Account
If you have questions, please read the general
Frequently
Asked Questions (FAQs) about accessing your utility account.
The system will be unavailable due to nightly processing for
approximately 20 minutes between 8:00 PM to 4:00 AM and for routine
maintenance every Sunday from 1:00 AM to 3:00 AM and Sunday 10:00 PM
to Monday 1:00 AM.
|
|
Accessing your
account is simple and secure to Mesa Utility customers. All
of your
account information is encrypted and passed through the
Secure
Sockets Layer (SSL) Protocol at 128 / 256 bit encryption. |
This site
requires a javascript enabled browser
and minimum resolution of 1024x768.
Designed for IE 6.0 and above:
Download the latest version for free! |
Quick links:
Representatives are available by phone 7:00 am until 6:00 pm Monday-Thursday
(closed Friday)
480-644-2221
1-866-406-9659
Toll Free: Outside local calling areas only.
E-mail
CustServ.Info@mesaaz.gov (please do not send
sensitive information such as credit card or social security numbers)