Emergency Medical Support

Emergency Medical Support is responsible for the development, implementation, and evaluation of programs necessary to enable field providers to provide emergency medical care to the citizens and visitors of Mesa. The staff members of the EMS Section are committed to delivering the highest quality service possible.

Deputy Chief Bill Hayes plans, coordinates, and oversees the Mesa Fire Department Emergency Medical Support program. Chief Hayes also serves as the Department's EMS Liaison.

The EMS Chief and members of the EMS Staff:

	Serve as liaisons to other medical units, such as hospitals, ambulance services, Department of Health Services, and other public safety agencies.
	Plan, develop, implement, and evaluate training programs for all Department medical providers.
	Prepare and manage the EMS budget.
	Develop, implement,  and monitor appropriate Quality Management (QM) programs of medical care provided.
	Coordinate the selection process by which firefighters are selected to become ALS providers.
	Investigate concerns or complaints regarding the delivery of prehospital care from employees, the public, hospitals, and recommend appropriate action.
	Maintain records of all State certifications and coordinate the certification process.
	Provide community education programs on topics such as EMS, CPR, and first aid.
	Develop and maintain EMS Standard Operating Procedures and Guidelines in conjunction in Fire Administration and in accordance with regional and state authorities.
	Conduct research to evaluate and improve the patient care delivery system.
	Manage contracts with educational facilities, transportation providers, and medical institutions.
	Serve as a medical information resource for field providers.
	Serve as a resource for medical, legal and risk management.

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