About Our Department
The City of Mesa's Information Technology
Department (ITD) provides the technology leadership,
system implementation and ongoing support for a
broad range of technologies used by City departments
to provide quality services to our citizens,
visitors and businesses. Technology
services include:
Application Development & Support Services
A broad range of business applications, software
and database systems are used to deliver City
services, including Customer Relationship Management
systems (CRM), Enterprise Resource Planning (ERP), Content
& Document Management, Public Works, GIS, Judicial,
License and Permitting, Community and Human
Services, and several Public Safety applications.
Application services include system implementation,
development, enhancements and support.
Infrastructure Development & Support
Services
The City's technology infrastructure consists of
the physical hardware and systems needed to support
the City's computing environment and applications, includes data
network, telephone and physical layer connectivity,
and our desktop, distributed, mainframe, and storage platforms. Infrastructure services
include system implementation, development,
enhancements and support.
Enterprise Services
Departments receive technical assistance and
other customer support by Help
Desk and Customer Service staff, as well as project
management services through our Project Office.
In addition, the City's Data Center and the security
of the City's computing environment is managed
through Enterprise Services.
Administrative
& Program Services
Administrative and Program Services include the
internal services needed to support the delivery of
information technology, including managing IT
purchases ranging from acquisition of basic
commodities to formal procurement of IT applications
and IT infrastructure, accounting services,
department budget preparation and monitoring, policy
management and process management.
Organizational
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